Agent Skills are now available! Learn more about extending Claude's capabilities with Agent Skills.

Claude Docs home pagelight logodark logo
  • Console
  • Support
  • Discord
  • Sign up
  • Sign up
Home
Developer Guide
API Reference
Claude Code
Model Context Protocol (MCP)
Resources
Release Notes
Resources
  • Glossary
  • System Prompts
  • Use cases
    • Overview
    • Ticket routing
    • Customer support agent
    • Content moderation
    • Legal summarization
  • Prompt Library
Use cases

Guides to common use cases

Claude is designed to excel in a variety of tasks. Explore these in-depth production guides to learn how to build common use cases with Claude.

Ticket routing

Best practices for using Claude to classify and route customer support tickets at scale.

Customer support agent

Build intelligent, context-aware chatbots with Claude to enhance customer support interactions.

Content moderation

Techniques and best practices for using Claude to perform content filtering and general content moderation.

Legal summarization

Summarize legal documents using Claude to extract key information and expedite research.

Was this page helpful?

System PromptsTicket routing
Assistant
Responses are generated using AI and may contain mistakes.
Claude Docs home pagelight logodark logo
xlinkedin

Company

AnthropicCareersEconomic FuturesResearchNewsTrust centerTransparency

Help and security

AvailabilityStatusSupport center

Learn

CoursesMCP connectorsCustomer storiesEngineering blogEventsPowered by ClaudeService partnersStartups program

Terms and policies

Privacy policyDisclosure policyUsage policyCommercial termsConsumer terms